We offer a variety of payment options so you can choose the most convenient option for your home.
SmoothPay spreads your electricity payments evenly throughout the year, so you pay the same amount for your power bill each month.
We will review your account 3 months after you have been set up on Smooth Pay to check your regular payments are in line with the amount of energy you are using. If your payments need to be adjusted, we will give you at least 10 days’ notice before a new payment amount is deducted from your bank account.
We will then review your account periodically to ensure you are paying the correct amount for your home based on your usage.
Smooth Pay is great for my family because I know my power bill is going to be exactly the same each month
Pulse Energy customer
Call us on 0800 785 733 and our Customer Service team will help you work out what your payments will be.
With direct debit your total bill is paid automatically from your bank account on the due date. This is a convenient, simple and secure way to pay your bill each month. To pay by direct debit, use the convenient secure online form link button below, or call us today on 0800 785 733. Alternatively you can download and print a form here. Please complete the form and post it to Pulse Energy, PO Box 10044, Dominion Rd, Auckland 1446.
If you currently have a direct debit, we will continue this method of payment automatically for your new property. For any changes to your payment method please call us on 0800 785 733.
We love direct debit because we never have to worry about forgetting to pay our electricity bill
Pulse Energy customer
My Account is the most convenient way for you to manage your electricity account.
What you can look forward to with My Account
View your account balance
Pay your account online
View your bills online
Retrieve, forward or print the bills you want
Contact us with any questions you may have about your account
Getting My Account for your home is easy
Click here to register for My Account if you have received your first bill and would like to view your account online.
Call our Customer Service team on 0800 785 733
Visit any New Zealand PostShop and you can choose to pay your bill by cash, EFTPOS or cheque. You will need to take your Pulse Energy bill with the attached barcode remittance slip with you. The PostShop will use the barcode on your bill to locate your account.
If you are paying by cheque over the counter at NZ Post or Kiwibank you are now required to show photo ID. NZ Post and Kiwibank have made this change for security purposes. Acceptable forms of ID are your Driver’s Licence, Passport or 18+ card.
To find out where your nearest New Zealand PostShop is click here.
You can choose to pay a fixed amount by setting up a monthly automatic payment with your bank. If there’s still an amount owing when you receive your bill, simply pay the outstanding balance by the due date. Automatic payments can be setup by using your bank’s internet banking facilities, or obtaining an automatic payment form from your bank.
Log on to your bank’s Internet banking service on or before the due date of your bill, and pay the amount shown on your bill.
Go to your bank’s website, register with their Internet banking service and select ‘Pulse Energy’ as a payee/biller. If your bank does not have Pulse Energy set up as a bill payee, you will need these details to set this up:
Bank account name: Pulse Energy Alliance LP
If you are required to include only a two digit suffix then you should use 29
Reference: Use your 10 digit Pulse Energy account number
Particulars: your initials and surname
If you would like to set up your credit card to automatically pay your bill on the due date each month please print, complete and post the Credit Card Payment Authority Form below to
Pulse Energy, PO Box 10044, Auckland 1446.
It can take up to 14 working days to set up an automatic credit card payment. You must continue to pay your energy bill using your usual payment method until you are notified that your Credit Card Authority Form has been processed and set up. Notification that your credit card will be used to process the payment will appear on your first bill payable by this method.
Once setup, the total amount of your bill will be charged to your Visa or MasterCard each month on the payment due date.
You can always call us up to two days before a bill is due, if you would like to cancel your credit card payment authority.
You can also pay by Credit Card through My Account and by calling us on 0800 785 733
A credit card surcharge fee will be charged and added to payments made by credit card. The credit card surcharge fees are 1.30%
for MasterCard and 1.05% for Visa.
You can pay your bill by making a deposit into Pulse Energy’s bank account at your nearest BNZ Branch.
All it takes is a few easy steps:
Fill out a blank deposit slip and remember to put your account number in the reference section on the deposit slip. Your Pulse Energy account number can be located at the top right hand corner of your bill. This way we know the deposit is from you and we can deduct the payment from your electricity account.
Some people prefer to do banking on the move. Simply call your bank’s telephone banking service on or before the due date of your bill.
Call your bank and ask for Pulse Energy to be listed as a payee/biller on your telephone banking account. You will need to provide your bank with the information below: