Benefits of joining Pulse Energy

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Low Freedom Plan Price

Your Freedom Plan has a low price, Price Protection and additional discount options. We do not mark up our prices to then give you a discount for prompt payment. On the Pulse Energy Freedom Plan, we simply offer you a low price upfront. 

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Price Protection

Your Energy Rate can go up or down based on market conditions. We will protect your Energy Rate from increases for 3 years. Delivery charges are not subject to Price Protection.

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No Mark-Up on Network Services

We will flow through the Network Services charges for the entire time you are a customer with us1. Your Network Services charges appear on your bill so you can see exactly what you are paying for.

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Transparent Billing

We provide transparent billing by itemising your charges so you know what you are paying for. On your bill you will be able to see your charges for Energy, Metering, Network Services, Discounts, Billing and Administration.

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Natural Gas and LPG Available

We offer Natural Gas and LPG as part of the Pulse Energy Freedom Plan. By combining your electricity and gas account you will receive our All Energy Discount. If you would like to add gas to your account or find out more, please contact our Customer Service team on 0800 785 733.

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SmoothPay

SmoothPay spreads your electricity payments evenly throughout the year, so you pay the same amount for your power bill each month. This payment option makes budgeting easy, and you can avoid paying higher power bills during winter.

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My Account

My Account allows our customers to keep track of their power bills and make payments online. We encourage our customers to choose this environmentally friendly option.

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Freedom to Choose

We are making a commitment to protect your Energy Rate for 3 years. You can freely terminate with no charge at any time, provided you give us 30 days notice.2

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Pulse Energy Support Team

As a customer of Pulse Energy, you will have access to our NZ based support team. Our team strive to provide excellent service by answering calls within 20 seconds and getting it right the first time you call.

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Environmentally Conscious

We aim to be a leader environmentally, for example all company vehicles are electric and we offer initiatives such as online billing to reduce our environmental impact.

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Lines Company Dividend

As a customer of Pulse Energy you will still receive your Lines Company Dividend if you live in an area where it is provided.

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Flexible Payment Options

We have a range of payment options to meet your needs – you can choose the best option for your home:

  • SmoothPay
  • Direct Debit
  • Internet banking
  • Credit Card (Visa/Mastercard)3
  • Automatic Payment
  • At any BNZ/New Zealand Post branch
  • Telephone banking
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Easy to Switch

Our friendly team will take care of the switching process making sure there is no hassle for you. We do not need to turn off your electricity as part of the switching process.

 

1. It is not practical to flow through the per kWh Network charges for all networks. For some networks, Network Services charges will be calculated using published prices and other assumptions that allow us to recover network charges across our customer base on your network. 

2. If you do not give us the required notice, an Early Termination Fee of $150 will apply. This will appear on your final bill.

3. Surcharge applies if you pay by credit card.