Pulse is majority New Zealand owned, independent retailer, supplying over 43,000 customers throughout New Zealand. Being independent enables us to purchase the best priced generation on the market and pass the benefits on to our customers.
We currently do not supply gas but you can have your electricity account with Pulse Energy and your gas account with another supplier.
Spikes and surges in electricity supply can be caused by accidents that affect line damage. This leads to a sudden dynamic increase in voltage, which can damage electrical appliances or result in a fire.
Take care of your valuable appliances such as television, computer and fridge by using surge protection devices that ensures the voltage is within the safe threshold. You can find these devices at most appliance stores around New Zealand.
Pulse Energy aims to provide you with the best possible service. If you have any feedback you can call us on 0800 785 733 (Monday-Friday 8am-8pm), or email firstname.lastname@example.org.
If you have a complaint, you can email us at email@example.com. Our friendly team would be more than happy to help you.
Our staff will:
You may refer your dispute to the Electricity and Gas Complaints Commissioner if:
Electricity and Gas Complaints Commission
PO Box 5875
Freephone: 0800 22 33 40
Thank you for being a Pulse Energy Customer. We are committed to continually improving the service we provide you.
A bond of up to $150 may be charged for residential properties. This charge may be incurred when signing up with Pulse Energy if the property has no electricity supply and requires us to organise reconnection or connection to the electricity network. Any charges will be advised prior to being put on your account.
How can I switch to Pulse Energy?
Switching is easy – it only takes a few minutes
1. Click here to sign up online
2. Contact us on 0800 785 733 and speak to one of our friendly customer service representatives (Monday-Friday 8am-8pm).
Each property has a unique ICP number which identifies it on the New Zealand electricity network.
You can find this number on your power bill, which is normally located under your invoice number. It is 15 digits long with mostly containing numbers however it will have a few letters.
The switching process can take between 10-15 working days, and during this time your electricity will not be switched off.
No. We take care of the switching process for you. During this time we will send you out a welcome pack with information about your plan.
You can move house with Pulse Energy online by clicking here and filling out a form, or if you would prefer you can call our Customer Services team a call on 0800 785 733.
Before moving house, it is always best to contact us and advise if the power is on at your new property or not. If there is no power, check that the main switch is on. If you are unsure, please call us on 0800 785 733 and we can organise a reconnection within 4-6 hours.
We provide transparent billing by separating our rates and the lines charges on your power bill so you know what you are paying for. For more information on how to read your bill you can click here.
Yes we do send out paper bills in the mail. However, you can choose to receive your bill online and get a $2 discount every month.
You will be billed on a monthly basis and you have 18 days to pay your power bill.
Registering for My Account is easy. All it takes is four simple steps:
Note: A confirmation email will be sent to your nominated email address with a link. Please note that you can register for My Account once you receive your first power bill.
No. You can continue to pay by your preferred payment method. If you would like to continue receiving your paper bills in the mail, you will need to un-tick the ‘send my bills to my email address’ option and update in the ‘change my details’ area.
We offer a range of payments options to suit you and your household:
To find out more about our payment options click here
Yes. You can pay by either Mastercard or Visa**.
You can contact us on 0800 785 733 to make a credit card payment or simply log in to your My Account.
** A surcharge will apply of 1.30% for Mastercard and 1.05% for Visa.
Our schedule of fees can be found here.
Our Cool for School Programme is our way of giving back to New Zealand families and schools. Pulse Energy will donate $50 to a school of your choice every year you remain a customer of Pulse Energy.