Pulse is a community owned electricity and gas retailer with over 70,000 customers throughout the country.
We offer our customers a low price up front, Price Protection* on their Energy Rate and no long term contracts - giving our customers the freedom to switch away free of charge by simply providing 30 days notice.
Our friendly New Zealand based Customer Care team can take care of the switch for you or you can sign up online in less than 5 minutes.
Our Plans have a competitive price. We do not have a prompt payment discount as we have already built this into our pricing. We simply offer you a low price upfront.
We offer our customers Price Protection which means your Energy Rate will not increase for 2 years from the date you switch to us. Delivery and Retailer charges are not subject to Price Protection*.
We do not lock our customers into long term contracts. You can leave free of charge at any time by giving us 30 days’ notice. If 30 days’ notice is not provided then an Early Termination Fee of $150 will apply.
We will not mark up the electricity Network Services charges for the entire time you are a customer with us**. Your Network Services charges appear on your bill, so you can see exactly what you are paying for.
We have Natural Gas and LPG available for our customers. Customers who have both electricity and gas with us receive our All Energy Discount.
My Account allows our customers to keep track of their power bills and make payments online. We encourage our customers to choose this environmentally friendly option.
We provide transparent billing on our electricity bills by itemising the charges so our customers know exactly what they are paying for.
Our friendly team will take care of the switching process making sure there is no hassle for you. We do not need to turn off your electricity as part of the switching process.
* Delivery and Retailer charges are not subject to Price Protection. Delivery charges include Network Services, Retailer Services, Metering and the Electricity Authority Levy.
**It is not practical to ﬂow through the per kWh Network charges for all networks. For some networks, Network Services charges will be calculated using published prices and other assumptions that allow us to recover network charges across our customer base on your network. Does not apply to GXP Networks.
Easy to work with and clear communication.
Reasonable price - clear statements.
Great customer service.