Schedule of Fees

Electricity and Gas

Fees Amount
Failure to provide 30 days notice to terminate Agreement - Early Termination Fee. This fee is not applicable to Pulse Energy Legacy Customers. $150.00+GST
Special or Final Read $30.00
Electricity Reconnection $75.00
Electricity Disconnection (per visit) $95.00
Electricity After Hours Reconnection* $125.00
Gas Disconnection or Reconnection  As quoted
Gas After Hours Disconnection or Reconnection* As quoted
Gas Same Day Disconnection or Reconnection As quoted
Safety Reconnection and Disconnection (based on the network) $30 - $170.00
LPG Urgent Bottle Delivery Fee $80 - $180.00
Debt Administration $25.00
Customer Site Visit $60.00
Metering or Inspection Call Out (per visit and includes meter change, relocation, inspection and test) Up to $140.00
New Connection or Livening $95.00
Capacity Upgrade or Downgrade $140.00
Bill Copy $5.00
Credit Refund (direct credit only. Free on closed Accounts). $15.00
Pricing Plan Change (one free change per annum). $15.00
Residential Bond (special circumstances apply) Up to $150.00
Debt Collection All Costs
No Access Fee $25.00
Administration of Arrears Up to $1.15/day

The above fees may be adjusted in accordance with your Product Schedule.

All fees are GST inclusive except for the Early Termination Fee.

A combination of charges may apply to individual tasks.

*The afterhours fee applies to any reconnection that is requested after 4pm and for completion the same day, or any reconnection where the customer requests that it be done from 4pm onwards. The after hours reconnection fee also applies to Weekends and Public Holidays. Additional charges may apply for public holiday LPG deliveries.

A combination of charges may apply to individual tasks.

 

Broadband and Phone

Standard rates for excessive Broadband usage will be charged at $0.1+GST/GB

Fees Amount (GST exclusive)
Monthly Unlimited Broadband Depends on plan type (see schedule below)
Modem Delivery / Modem Return Fee $14.95
Modem Fee $150
Blocking Fee $10
Unblocking Fee $10
Administration of Arrears $1 per day

 

Standard and BundleUp Rates

  ADSL/VDSL UFB 30/10 UFB 100/20 UFB 200/20 UFB Max/500

Standard Rates (GST

exclusive)

$84/month

$84/month

$90/month

$104/month

$120/month

BundleUp Rates (GST

exclusive)

$69/month

$69/month

$75/month

$89/month

$105/month

 

Phone Service

Our base product for the Phone Services is the National Landline Plan which includes line rental. The other features can be added.

Fees Amount (GST exclusive)

Unlimited National Landline Calling

Line Rental (base product)

$10/month

Add-ons

 

Unlimited NZ Mobile Calling

Unlimited International Landline Calling to 30 Countries*

$20/month

Other Phone Charges*

See pulseenergy.co.nz/phone

*Other Charges will apply if you make calls outside of your chosen calling plan.  For a list of countries included in the above plan, visit pulseenergy.co.nz/phone

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