Outages, Faults and Emergencies

Outages and Faults

There are several reasons why your power or hot water can go out. Remember to always be prepared and to check on your family and neighbours. Here is what to do if an outage or fault does occur:

  1. Check if there is an outage with your local lines network. If you are unsure who your local lines company is click here.
  2. If the outage is not known, please contact our faults line on 09 378 9981

If you or someone in your home, are dependent on electricity for critical medial support and disconnection of electricity may result in loss of life or serious harm, please ensure you have a backup plan ready. In an emergency call 111.

Storms

Power outages can be caused by bad weather. Follow the steps above if your power does go out. Once you have notified your local lines network of a job, please keep the phone lines open. 

You can view some helpful tips on how to be prepared for a storm here.

 
danger sign

Who to call if your power goes out?

Please contact your local lines network on their number below. If you are unsure who your local lines network is please click here.

Auckland (All areas)

0508 832 867

Aurora

0800 433 582

Counties Power

0800 100 202

Northpower

0800 10 40 40

Power Co

0800 769 372

The Power Company

03 211 1899

Top Energy

0800 867 363

Unison

0800 286 476

WEL Networks

0800 800 935

Wellington Electricity

04 915 6100

All other Areas

Click here

What to do in a gas emergency?

  1. Turn off your gas supply
    • To turn off your natural gas supply, turn the valve handle to Horizontal (level with the ground). 
    • To turn off your LPG gas bottle supply, turn the valve clockwise until it closes.
  2. Open doors and windows to ventilate the area.
  3. Leave your home as it may be unsafe. Once you are at a safe distance please call us  

What to do in an electrical accident?

  1. If someone experiences an electric shock, make sure you turn off the electricity source before you touch them.
    • If you can't turn the power off, use a non-conductive material (eg. piece of wood) to separate them from the power source. 
  2. Call 111 immediately.
  3. If they have stopped breathing, apply CPR.
  4. If they have been burnt, apply cold water. If the burns are severe, call 111.