Terms and Conditions

 

Standard Residential Terms

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• Standard Residential Terms

  This Agreement applies to all Pulse Energy customers and is referred to by the Product Schedule.

 

• Standard Residential Terms - Broadband and Phone Services
  

  This Agreement applies to all Pulse Energy Broadband customers.

  This Agreement applies to all Pulse Energy Broadband customers who joined from 23 October 2026.

 

Residential Product Schedule

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• Product Schedule - Pulse Energy Price Promise
  This Product Schedule applies to all Pulse Energy customers on our Price Promise plan.

 

• Product Schedule - Pulse Energy Freedom
  This Product Schedule applies to all Pulse Energy customers on our Freedom plan from.

 

• Product Schedule - Power Shift
  

  This Product Schedule applies to all Pulse Energy customers on our Power Shift plan from.

 

• Product Schedule - Pulse Energy Broadband
  

  This Product Schedule applies to all Pulse Energy customers on our Pulse Energy Broadband Plan.

  This Product Schedule applies to all Pulse Energy customers on our Pulse Energy Broadband Plan who joined from 23 October 2026.

 

Business Agreement

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• Standard Business Terms

• This Agreement applies to all Pulse Energy Business customers and is referred to by the Product Schedule.

 

Community Initiatives

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• Pay it Forward Dollar for Dollar Campaign
  Pay it Forward Dollar for Dollar Terms and Conditions.

• Powering Your Community Fund
  Powering Your Community Fund Terms and Conditions.

In an unlikely event that we are unable to resolve your complaint, you can contact Utilities Disputes at udl.co.nz via live chat or call 0800 22 33 40. Utilities Disputes is a free and independent service that sorts complaints about utilities providers.

Are you on the best power plan for you? Check at billy.govt.nz - a free, independent comparison site.