Broadband & Phone Fair Use Policy
Our Services include “Unlimited” plans. These plans are designed for personal use by residential customers only and are subject to our Fair Use Policy. Our Fair Use Policy has been developed by reference to average customer profiles and estimated customer usage of the Services.
From time to time, we may monitor usage patterns. If your usage of the Services materially exceeds estimated use patterns over any week or month or is inconsistent with normal usage patterns, we may contact you to advise you that your usage is in breach of our Fair Use Policy.
We will request that you adjust your usage patterns to come within our Fair Use Policy.
If your excessive usage continues then you may be charged for the Excessive part of your usage at our Standard Rates and the Services may be suspended. Our Standard Broadband rates are $0.1+GST/GB and our Standard Phone Rates can be found here.