Consumption Information Requests
From 1 February 2015, customers and their agents can request consumption information for the past 24 Months.
Request Consumption InformationConsumption Information
Our Customers:
If you were a customer with us at any time in the last 24 months, and you wish to receive a copy of your own consumption information for the period you were our customer we can arrange this for you.
Please Note:
- You can only request information about ICPs where you are the customer, a person authorised by the customer, or an agent who has (and can supply a copy of) written authority from the customer to receive consumption information.
- We can only provide consumption information for the 24 months immediately prior to the date you sent your request to us.
- If you were with multiple retailers within the past 24 months, you will need to send a request to each retailer. We can only provide the data for the period you were a customer of Pulse Energy.
- It can take up to a maximum of 25 business days to process your request, but can usually happen much sooner. This is made up of
- Up to 20 business days to validate your identity in accordance with the Privacy Act.
- Up to 5 business days after we have validated your identity to provide the data in accordance with the Electricity Industry Participation Code 2010.
Agents:
If you collect information regularly on behalf of customers, then you can register with Pulse as a validated agent. This will allow you to send and receive data using the Registry Electricity Information Exchange Protocol (EIEP) Portal. Please contact data.requests@pulseenergy.co.nz.