Our Customers: If you were a customer with us at any time in the last 24 months, and you wish to receive a copy of your own consumption information for the period you were our customer we can arrange this for you.
You can only request information about ICPs where you are the customer, a person authorised by the customer, or an agent who has (and can supply a copy of) written authority from the customer to receive consumption information.
We can only provide consumption information for the 24 months immediately prior to the date you sent your request to us.
If you were with multiple retailers within the past 24 months, you will need to send a request to each retailer. We can only provide the data for the period you were a customer of Pulse Energy.
It can take up to a maximum of 25 business days to process your request, but can usually happen much sooner. This is made up of
Up to 20 business days to validate your identity in accordance with the Privacy Act.
Up to 5 business days after we have validated your identity to provide the data in accordance with the Electricity Industry Participation Code 2010.
Agents: If you collect information regularly on behalf of customers, then you can register with Pulse as a validated agent. This will allow you to send and receive data using the Registry Electricity Information Exchange Protocol (EIEP) Portal. Please contact firstname.lastname@example.org .