Your electricity price charges for
NEW ZEALANDERS
21,131
SURVEY RESULTS REVEALED
5 % 35 %  48 % 54 % 57 % 32 %
49 % 68 %
3 %
93% indictating price and 79% customer service
45 % 12 % 21 %
39 %
68 % 27 %
86 % 80 % 76 %
15 %
12 %
SOLAR PANELS
see local ownership
completed the use  80 % use
and
with
and
and
TO SAVE ENERGY
survey
wash clothes after 10pm Service
How people are switching electricity retailers
fixed
compared to 29% in 2014
into a contract
to save money on electricity indicated they would cook after 10pm too
is a discount for paying on time
they look for in an
it is a penalty for paying late.
qualities people look for in an electricity retailer
the next time they bought a car
In addition to a good price, respondents
are unsure
compared to only 5% preferring one which could change every hour
compared to 2% in 2014
Our 21,131 respondents represented households from the North (63%) and South (37%) Islands and covered 11 Networks with 27% not knowing who their local Lines Company is. Respondents were customers of 19 of the largest electricity retailers with 14% who were not aware of who their retailer is. Below is a summary of our findings and where we can we have compared the results with our survey in 2014.
satisfied dissatisfied
with their current electricity retailer they were
were very AND  indicated
AND
AND IF
AND
RESULTS SHOWED
WEBSITE PHONE AT HOME
AS AN
LIGHT BULBS WHICH WAS
active in t a ry r e i   n v g e   r t y o
would efer a ice
ep a a r r e ed to
believe believe
believe
are enjoying
stated
household energy consumption
prompt payment
electricity retailer
solar panels were
discount
for a number of years
reduce Price Customer
not being
price is the only thing they care about
important
locked
Energy Efficient
of
with
said
difficult
SWITCHING is time consuming and
that   people   still   prefer   to see charges broken   down on the bill
IF ELECTRIC VEHICLES WERE THE SAME PRICE AS OTHER CARS,
in the future a en n e d r   g th y e     ice
buy  w o n o e u l d
SOLAR PANELS FREE
SAID THEY WOULD WANT SOLAR
THEY WILL USE remained the same
2014 23%
2017 38%
47% 20%
35% 9%
ONE
THREE
in
quality
remain the two most important
see brand values and product features as important.
have never switched
energy, metering, lines, transmission, administration and government fees.
has
in 2014 in 2017
for taking the time to complete The Great New Zealand Energy Survey 2017.
Thank you

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