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Frequently Asked Questions

  • What can I use gas for?

    Gas can be used for heating, hot water, cooking and outdoor living. 

  • Is gas available in my street?

    To find out if Natural Gas is available in your street call us on 0800 785 733. Reticulated (piped) Natural Gas is available for most households in the North Island but not available in the South Island.

    If you live in the South Island, we do offer LPG to most areas. Click here to find out if LPG is available in your area.

    On the All Energy Plan, both Natural Gas and LPG customers will have one pricing plan. Low and Standard User options will only be available to customers who fall into the Powerco Network area. All other areas will have one rate by gas type per area.

  • How do I get connected?

    Easy – simply call us on 0800 785 733 to get connected and become an All Energy customer with Pulse Energy today.

  • How much will it cost to get connected?

    If you do not have gas already set up, a registered gasfitter will provide you with a cost to connect the internal piping to the system. 

    The rate you pay for Natural Gas depends on where you live in the North Island. You will be charged a daily line and variable charge, for the gas you use.

  • How long will it take to get connected?

    Our friendly team will take care of the switching process making sure there is no hassle for you. We will contact your current supplier and arrange for your account to be switched to Pulse Energy, which can take up to 23 working days. We do not turn off your gas as part of the switching process.

  • What is Natural Gas?

    Gas is commonly referred to as ‘natural gas’ as it’s a natural occurring hydrocarbon (a molecule made of hydrogen and carbon atoms). It consists mainly of methane - the simplest hydrocarbon.

  • What is the difference between Natural Gas and LPG?

    Natural Gas cannot be stored and transported as a liquid and therefore is not widely available (only available in the North Island). In addition, LPG produces greater heat due to its higher calorific value. 

  • If I am on the All Energy Plan, is my plan price protected?

    Only the electricity portion of your All Energy Plan is protected. If you wish to switch to another electricity retailer, you will need to provide us with 30 days’ notice or a $150 termination fee will apply on your residential electricity account only.

  • Can I use LPG for Natural gas appliances or vice-versa?

    No. It is important to not use LPG for Natural Gas appliances and vice versa, as each type of gas requires different amounts of oxygen to burn properly, so different burners or jets are needed in the appliances.

  • Is gas safe?

    Yes. As long as the installation and appliances are up to standard. Your appliances need to be serviced regularly to ensure maximum performance and safety.

    Your safety around gas is very important. If you suspect your gas supply or appliances are faulty or leaking (even if you are not able to smell gas), turn off your gas supply immediately and contact a registered gas fitter.

    In the case of an emergency dial 111.

    As with electricity, and many other household products such as cleaning chemicals, care should always be taken when using either Natural Gas or LPG. Refer to our Living Safely with Gas section for more information.

  • Will my driveway be dug up?

    A small trench may be dug up for connection to the natural gas network. Once the gas service pipe is in place and all is safe, your registered gasfitter will then repair the section and clean up the area.

  • How much does it cost to run my appliances?

    Appliance costs vary significantly, and usually depend on the brand and features of the appliance. This information can be obtained from your local appliance retailer. Gas appliances are efficient and are usually cheaper to operate in the long term.

  • Is there plenty of gas for my home?

    Yes. Gas will continue to be a key source of energy for heating homes, fueling cars and barbecues and providing endless hot water. Gas as a direct energy source is here to stay.

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